This page is a plain-English summary of the main terms that apply to your use of CaratLuck. It is designed to help you understand your rights and responsibilities at a glance. It does not replace the full terms and conditions, which you accept when you register and which are available at any time in your account area. If anything on this page differs from the full terms, the full terms prevail.
In this summary, “we”, “us” and “our resort” refer to CaratLuck Casino and the operator that runs it. The operator operates under a gaming licence. “You” means the account holder.
1. Eligibility
To open an account and play at CaratLuck Casino you must:
- be at least 18 years old;
- be a resident of the United Kingdom;
- be acting on your own behalf and not for anyone else;
- not be self-excluded through GAMSTOP or any of our own tools;
- hold only one account with us.
We do not permit anyone under 18 to gamble. If we find that an account holder is under 18, the account will be closed and any deposits returned, and any winnings will be void.
2. Your account and verification
Registration takes around two minutes and includes verification of your mobile number and email address. You must give accurate, complete and current information, and keep it up to date.
Before you can play, we carry out identity checks covering your age, ID and address. We may also ask for information about the source of your funds at any stage. If we cannot verify you, we may restrict or suspend the account until checks are complete.
You are responsible for keeping your login details safe. Do not share them with anyone. Tell us straight away through live chat if you think someone else has accessed your account.
3. Deposits and withdrawals
All transactions are in pounds sterling (GBP). We do not charge fees for deposits or withdrawals, although your payment provider may apply its own charges.
| Item | Summary |
|---|---|
| Minimum deposit | £20 |
| Minimum withdrawal | £20 |
| Internal approval | Up to 24 hours |
| Accepted cards | Visa and Mastercard debit cards only |
| Return of funds | To your deposit method wherever possible |
| Method limits | Shown in the cashier for each method |
You may only use payment methods registered in your own name. Deposited funds must be used for play and not simply passed through your account. We may ask you to complete further checks before processing a withdrawal, and we may withhold a withdrawal while those checks are outstanding.
4. Bonus terms
Every promotion has its own rules, set out on our promotions page and in the full terms. The key points of the welcome offer are:
- Offer: 300% up to £10,000 + 200 Free Spins on your first deposit.
- Minimum deposit: £20, with opt-in required at the deposit step.
- Wagering: 10x the bonus amount within 30 days. Free-spin winnings carry 10x wagering within 30 days.
- Free Spins: 200 on Big Bass Splash at 10p per spin, credited 50 per day over 4 days.
- Maximum stake while wagering: £5 per spin, or £2 for players aged 18–24.
- Contributions: slots 100%, live casino and table games 10%.
- Excluded methods: deposits made with Skrill or Neteller do not qualify.
- Validity: 7 days from registration, one offer per person and household.
We may withhold bonus funds and related winnings if bonus terms are broken, for example by staking above the maximum or by using several accounts to claim the same offer.
5. Responsible gambling
We want play at CaratLuck to stay safe and enjoyable. You can set deposit limits, loss limits and reality checks, take a time-out or self-exclude from your account area or through live chat. We participate in GAMSTOP.
We may contact you, apply limits or restrict your account if we have concerns about your wellbeing or the affordability of your play. Free, confidential help is available from BeGambleAware (begambleaware.org), GamCare (gamcare.org.uk) and the National Gambling Helpline on 0808 8020 133. You can self-exclude from UK online gambling sites at gamstop.co.uk.
6. Prohibited conduct
When using CaratLuck, you must not:
- open or use more than one account, or use another person’s account;
- collude with other players or attempt to manipulate any game, tournament or promotion;
- use software, bots or automated tools to play;
- use the service for money laundering, fraud or any other unlawful purpose;
- use payment methods that do not belong to you;
- behave abusively towards our staff or other players.
If we reasonably believe you have breached these rules, we may suspend your account, void affected bets and winnings, and report the matter to the relevant authorities where required.
7. Account closure
You can close your CaratLuck account at any time by contacting us through live chat. If you are closing your account because of concerns about your gambling, please tell us so we can apply the appropriate self-exclusion. Any remaining verified balance will be returned to you, subject to our standard checks.
We may close or suspend an account if you breach these terms, if we are required to do so by law or our licence obligations, or if we cannot complete verification. Where we close an account without a breach on your part, we will return your available balance.
8. Liability
Our games are RNG-certified and tested by independent labs, and the service is protected with 256-bit TLS encryption. However, we cannot promise the service will always be uninterrupted or error-free. If a game malfunctions, affected bets and payouts may be void.
To the extent permitted by law, we are not liable for losses caused by events outside our reasonable control, such as network failures or problems with your own device. Nothing in these terms limits liability that cannot be limited under UK law, and your statutory rights are not affected.
9. Changes to these terms
We may update our terms from time to time, for example to reflect changes in law or to our service. We will tell you about significant changes before they take effect, and the latest version will always be available in your account area. Continuing to use the service after a change takes effect means you accept the updated terms.
10. Contact
If you have any questions about these terms, please speak to us through 24/7 live chat using the chat button at the bottom-right of every page. Our support page explains how we handle queries and complaints.
For more about our resort, visit about the casino, read our in-depth review or explore the games collection. When you are ready, join CaratLuck Casino.
